We are committed to protecting your privacy and personal data. This policy explains how we collect, use, and share your information when you shop with us online or by mail order.
The Westminster Collection is a trading style of 288 Group Ltd. The data controller of your information is 288 Group Ltd, a company registered in England and Wales with company number 2000413 and registered office at Russell House, Oxford Road, Bournemouth, BH8 8EX.
What information do we collect and why?
We collect information that you provide to us when you place an order, register an account, or contact us. This may include your name, address, email, phone number, and payment details. We use this information to:
- Process and deliver your order
- Manage your account and provide customer service
- Send you marketing communications, if you have agreed to receive them
- Improve our website and products
We also collect information about how you use our website, such as your browsing history, IP address, and device type. We use this information to:
- Analyse website performance and usage
- Personalise your online experience and show you relevant offers
- Prevent and detect fraud and security issues
We may also record and transcribe your calls with us for quality, training, and monitoring purposes, and to improve our services. We use artificial intelligence (AI) to assist us with this process. You can opt out of this by telling us at the start of the call.
We may collect personal data about you from:
- You directly.
- Publicly available sources (for example professional networking sites, business websites, and public records).
- Credit reference agencies (CRAs) where required for consumer credit, identity, or affordability checks.
- Third-party service providers used to support recruitment, screening, and compliance processes.
Is the provision of personal data statutory or contractual?
The provision of certain personal data is primarily contractual and, in some circumstances, required to meet legal and regulatory obligations.
Personal data is required to:
- Enter into and perform contracts with customers, suppliers, or business partners.
- Process orders, manage accounts, and deliver goods and services.
- Verify identity and prevent fraud.
- Comply with applicable legal, regulatory, accounting, and tax obligations.
What are the consequences of not providing personal data?
If you choose not to provide the personal data we request:
- We may be unable to enter into a contract with you.
- We may be unable to fulfil orders, supply goods, or provide services.
- We may be unable to conduct necessary verification, compliance, or fraud prevention checks.
- As a result, our services may be delayed, restricted, or declined.
Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory, and you may withdraw your consent at any time without affecting your ability to receive goods or services from us.
Cookies
We use cookies on this site. Click here to read our Cookie Policy and to manage your cookies.
How do we share your information?
We may share your information with:
- Our service providers, such as delivery companies, payment processors, and IT providers, who help us run our business and fulfil your orders. They only access your information on our behalf and under our instructions.
- Social media platforms such as Meta, including Facebook and Instagram, Google, and other advertising partners. This allows us to create custom audiences and exclude you from marketing or deliver more relevant advertisements to you, if applicable.
- Epsilon Abacus, a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers share information on what their customers buy, and Epsilon Abacus analyses this pooled information to help the retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending you suitable offers that should be of interest to you, based on what you like to buy. You can find out more about Epsilon Abacus and how to opt out of their data sharing here: https://legal.epsilon.com/abacus/services-privacy-policy
- Creditsafe Business Solutions Limited, a company authorised and regulated by the Financial Conduct Authority (FCA FRN 742313), which we use to carry out identity and credit checks from time to time. We do this to verify your identity, prevent fraud, and assess your creditworthiness.
- Feefo.com, which manages product and service reviews for our website.
- Other third parties, where required by law, or where necessary to protect our rights or property, or the rights or property of others.
Credit Reference and Affordability Checks
To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).
We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.
- Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority.
FCA Firm Reference Number: 742313
- TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority.
FCA Firm Reference Number: 805757
The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.
Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:
Automated Decision Making and Profiling
In some circumstances, we may conduct automated decision making or profiling using personal data. This involves the use of automated systems to evaluate certain information about an individual, such as risk factors, affordability indicators, or fraud signals, based on predefined rules or algorithms.
Where automated decision making is used, it may result in decisions such as the approval, restriction, or rejection of an application or service.
Individuals have the right to request human intervention, to express their point of view, and to challenge decisions made solely by automated means. Further information about automated decision making and how to exercise these rights can be obtained by contacting us using the details provided in this Privacy Policy.
How do we store and transfer your information?
We store and process your information on secure servers in the UK and the EU, where possible. Where there is no reasonable alternative, we may transfer your information to secure servers in the US or Canada that meet suitable standards. We use appropriate technical and organisational measures to protect your information from unauthorised access, use, or loss.
How long do we keep your information?
We only keep your information for as long as it is necessary to fulfil the purposes for which we collected it. This may include the time required to service your account, retain your transactional history, and remember your preferences. We also keep certain types of information in accordance with legal requirements for tax and accounting purposes.
What are your rights and choices?
You have the right to access, update, correct, or delete your information at any time. You can also request a copy of your information. To exercise any of these rights, please contact us using the details below.
You can also change your marketing preferences at any time, by logging into your account, or contacting us using the details below. You can opt out of email marketing by clicking the unsubscribe link in any email we send you. You can opt out of Epsilon Abacus data sharing by contacting them directly here: https://www.epsilon.com/abacus/get-in-touch/
Right to data portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer it to another organisation where technically feasible.
How to contact us
If you have any questions or concerns about this policy or your information, please contact us by:
We may update this policy from time to time, so please check this page regularly for any changes.
Terms and Conditions & Legal Notices
The Westminster Collection is a trading style of 288 Group Ltd, a company registered in England and Wales with company number 2000413 and registered office at Russell House, Oxford Road, Bournemouth, BH8 8EX.
VAT
All orders are subject to VAT. Some gold coins are exempt from VAT. Our number is: GB 917 9063 04
Copyright
All images and text on the site are Copyright of 288 Group Ltd.
Acceptance of Orders
Customers should be over 18 years of age by registering and / or placing an order, you confirm you are over 18 years of age.
All orders are subject to acceptance and status – confirmation that an order has been placed does not constitute final acceptance of an order, which takes place when your card is charged.
Returns Policy
Unless specifically excluded, for example in the case of a personalised product, you may return any item in its original condition for a full refund within 30 Days of Receipt – for more information, visit our Help page. This is over and above your statutory rights of 14-days cancellation.
Prize Draw Policy
Prize draws are open to residents of the United Kingdom, aged 18 years or over, except employees of 288 Group Ltd, their families, agents, or anyone professionally connected with the prize draw.
Prize draws are free to enter and no purchase is necessary. Only one entry per person is permitted.
The prize is non-exchangeable, non-transferable and no cash alternative is offered.
If a prize is not claimed within 7 days, it will be forfeited.
288 Group Ltd reserves the right to replace the prize with an alternative of equal or higher value if circumstances beyond the promoter’s control make it necessary to do so.
288 Group Ltd reserves the right to cancel or amend the prize draw and these terms and conditions where necessary.
Personal data supplied during the course of this promotion will be processed in accordance with our Privacy Policy.
By accepting the prize, the winner agrees that 288 Group Ltd may announce and promote their prize win across its websites, social media channels, email communications and other marketing materials. Any use of personal data will be carried out in accordance with our Privacy Policy.
The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.
Consent Preferences