We are committed to protecting your privacy and personal data. This policy explains how we collect, use, and share your information when you shop with us online or by mail order.
The Westminster Collection is a trading style of 288 Group Ltd. The data controller of your information is 288 Group Ltd, a company registered in England and Wales with company number 2000413 and registered office at Russell House, Oxford Road, Bournemouth, BH8 8EX.
What information do we collect and why?
We collect information that you provide to us when you place an order, register an account, or contact us. This may include your name, address, email, phone number, and payment details. We use this information to:
- Process and deliver your order
- Manage your account and provide customer service
- Send you marketing communications, if you have agreed to receive them
- Improve our website and products
We also collect information about how you use our website, such as your browsing history, IP address, and device type. We use this information to:
- Analyse website performance and usage
- Personalise your online experience and show you relevant offers
- Prevent and detect fraud and security issues
We may also record and transcribe your calls with us for quality, training, and monitoring purposes, and to improve our services. We use artificial intelligence (AI) to assist us with this process. You can opt out of this by telling us at the start of the call.
Cookies
We use cookies on this site. Click here to read our Cookie Policy and to manage your cookies.
How do we share your information?
We may share your information with:
- Our service providers, such as delivery companies, payment processors, and IT providers, who help us run our business and fulfil your orders. They only access your information on our behalf and under our instructions.
- Social media platforms like Meta (Facebook and Instagram), Google and other advertising partners. This allows us to create custom audiences and exclude you from marketing or deliver more relevant advertisements to you, if applicable.
- Epsilon Abacus, a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers share information on what their customers buy, and Epsilon Abacus analyses this pooled information to help the retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending you suitable offers that should be of interest to you, based on what you like to buy. You can find out more about Epsilon Abacus and how to opt out of their data sharing here: https://legal.epsilon.com/abacus/services-privacy-policy
- Creditsafe Business Solutions Limited, a company authorised and regulated by the Financial Conduct Authority (FCA FRN 742313), who we use to carry out identity and credit checks from time to time. We do this to verify your identity, prevent fraud, and assess your creditworthiness.
- Feefo.com who manage product and service reviews for our website
- Other third parties, if we are required by law, or if we need to protect our rights or property, or the rights or property of others.
How do we store and transfer your information?
We store and process your information on secure servers in the UK and the EU, where possible. Where there is no reasonable alternative, we may transfer your information to secure servers in the US or Canada that meet suitable standards. We use appropriate technical and organisational measures to protect your information from unauthorised access, use, or loss.
How long do we keep your information?
We only keep your information for as long as it is necessary to fulfil the purposes for which we collected it. This may include the time required to service your account, retain your transactional history, and remember your preferences. We also keep certain types of information in accordance with legal requirements for tax and accounting purposes.
What are your rights and choices?
You have the right to access, update, correct, or delete your information at any time. You can also request a copy of your information. To exercise any of these rights, please contact us using the details below.
You can also change your marketing preferences at any time, by logging into your account, or contacting us using the details below. You can opt out of email marketing by clicking the unsubscribe link in any email we send you. You can opt out of Epsilon Abacus data sharing by contacting them directly here: https://www.epsilon.com/abacus/get-in-touch/
How to contact us?
If you have any questions or concerns about this policy or your information, please contact us by:
We may update this policy from time to time, so please check this page regularly for any changes.
Terms and Conditions & Legal Notices
The Westminster Collection is a trading style of 288 Group Ltd, a company registered in England and Wales with company number 2000413 and registered office at Russell House, Oxford Road, Bournemouth, BH8 8EX.
VAT
All orders are subject to VAT. Some gold coins are exempt from VAT. Our number is: GB 917 9063 04
Copyright
All images and text on the site are Copyright of 288 Group Ltd.
Acceptance of Orders
Customers should be over 18 years of age by registering and / or placing an order, you confirm you are over 18 years of age.
All orders are subject to acceptance and status – confirmation that an order has been placed does not constitute final acceptance of an order, which takes place when your card is charged.
Returns Policy
Unless specifically excluded, for example in the case of a personalised product, you may return any item in its original condition for a full refund within 30 Days of Receipt – for more information, visit our Help page. This is over and above your statutory rights of 14-days cancellation.
Consent Preferences